What IT Software Services Can Be Outsourced?

Calendar icon January 30, 2024

In recent years, the IT department’s role has undergone a significant change. It is still evolving in many ways, particularly as new categories of IT software appear. Approximately 91 percent of organizations, according to Gartner, are going through some kind of digital transformation. The role of an IT professional, whether they are a CIO, CTO, systems administrator, or help desk representative, is to support the fusion of technological and commercial objectives. But as technology grows in quantity, complexity, and accessibility, things become more challenging. The failure rate for IT projects is typically 70%. 

One of the most effective tools IT professionals can use to match their roles with more important business priorities is the appropriate software. To select the best IT solutions for their requirements, this guide will assist buyers and procurement teams in better understanding products, features, and specific use examples. So, which IT software services can you outsource to a company like Wiicamp?

What Is IT Software?

IT software is a kind of platform that facilitates the automation, management, and security of business equipment and procedures. This might involve tools for network monitoring, artificial intelligence, application development, backup, and recovery, among many other things. This article will concentrate on enterprise software for device and cloud management even though the majority of software, including project management, accounting, and CRM software, could be categorized as “IT software.”

IT specialists can access, update, and analyze organizational devices, for instance, using remote monitoring and management (RMM) software. On the other hand, task management software does not directly deal with devices or cloud environments, even though it technically could be considered IT software.

What types of IT software services are often outsourced?

As IT outsourcing has evolved, a variety of models have emerged, allowing businesses to align their subcontracting activities in a variety of ways. Depending on the type of IT outsourcing a company chooses, it can expect a variety of benefits and drawbacks. We’ve detailed all of the services you can choose to outsource.

What types of IT services are often outsourced?
Figure 1. Design and hosting are the most popular outsourcing services

Configuration Management Software

By tracking changes made during software development, implementation, and updates, configuration management (CM) software, also known as a configuration management system (CMS), assists IT professionals in managing the physical and virtual IT environment.

A CMS’s ultimate objective is to minimize errors and inconsistencies while maximizing system performance and serviceability. This is typically achieved through the ongoing process of mapping an IT environment, accurate documentation (for updates, releases, asset inventories, and structural changes), and the storage of the resulting data in a configuration management database (CMDB). To assess adherence to predetermined benchmarks and legal requirements, CM software also makes use of internal auditing and verification tools.

The majority of CM tools include some, all, or none of the following typical features:

  • Configuration management database
  • Discovery automation
  • Dependency mapping
  • Change management
  • Impact analysis
  • Asset inventory management
  • Baseline management
  • Incident/Fault Reporting

IT Help Desk Software

IT departments can automate customer service management with help desk software. It acts as a reporting platform for staff and network users, allowing IT administrators to deal systematically with issues. The majority of products use a ticketing system to record requests, prioritize them, and put them in a queue for completion, saving administrators the time and labor required for manual troubleshooting (e.g. phone calls, emails, repetitive office visits). By enabling users to submit support tickets through an online portal rather than abandoning their ongoing work to see an IT manager, help desk software also boosts employee productivity.

Help desk solutions offer intelligent tools for automating the resolution process in addition to one-off troubleshooting, such as shared macros (predetermined fix actions auto-prescribed for a simple or recurring issue), auto-assign features (allocate tickets to specific technicians based on skills required or issue type), and self-help resources for your staff. Finally, reporting and analytics tools can provide important information about the performance of your help center, including average resolution times, patterns in previously resolved tickets, and user sentiment.

The following are some typical attributes of IT help desk software:

  • Ticketing/Issue management
  • Custom SLAs (service level agreements)
  • User/customer portal
  • Self-help database
  • IT purchase requests
  • Asset scanning
  • Reporting/analytics
  • Integration with other IT tools (CMDBs, asset and systems management, etc.)

Mobile Device Management Software

IT managers are noticing a rise in the use of personal devices at work as a more tech-savvy, mobile population enters the workforce. Personal mobile devices raise more security and privacy issues because they aren’t under the control of the IT department. However, about 87 percent of businesses require that staff members be able to use mobile devices to access enterprise applications.

IT executives should, at the very least, implement a bring-your-own-device (BYOD) policy that covers password security, encryption, and best practices for mobile access to corporate data. But many businesses are going above and beyond by putting mobile device management (MDM) software in place. MDM software gives IT administrators the ability to keep an eye on and manage application access and configuration settings for smartphones, tablets, and other devices used by employees, whether they are company-owned or personal. In the event of loss, theft, or hostile termination, many solutions also have the capability of remotely locking or erasing device data.

While other MDM products are part of a larger IT management suite, some are offered as standalone, “best-of-breed” solutions. Vendors differ in terms of compatibility with mobile OS (Android, iOS, Windows).

MDM software frequently has the following features:

  • Passcode and encryption enforcement
  • Loss/theft protection
  • Mobile application management
  • Enterprise or group-specific apps
  • App blocklisting
  • Enterprise purchasing
  • Secure distribution
  • Mobile content management
  • Email management
  • Device security (malware protection, web filtering)
  • Network access control (WiFi, VPN)
  • Geolocation triggers (lock devices outside of specific locations)

Cybersecurity Software

Malware and attackers are kept out of a network by cybersecurity software. To find and stop attacks on the system, these tools may use signature matching, artificial intelligence machine learning, or other techniques. Basic antivirus software and comprehensive endpoint protection platforms are both examples of security software. For networks, endpoints, and even cloud environments, there are cybersecurity tools designed specifically for each.

Because they most likely don’t have a sizable internal IT staff, small businesses should take into account software providers that provide managed cybersecurity solutions. This enables them to protect their data while freeing up their internal IT staff to work on help desk issues and digital transformation projects. On the other hand, businesses might favor best-of-breed tools that are simple to integrate. These large companies can monitor every aspect of their network environment from a single console thanks to simple integration, which makes it simpler to identify and address security breaches quickly.

Typical traits include:

  • Behavioral analysis
  • Artificial intelligence and machine learning
  • Malware & ransomware protection
  • Data backup and recovery
  • Role-based access control

Key Features of IT Software Services

IT software comes in a wide variety, but it should at least share some characteristics.

Deployment Options

The best IT software services will give businesses the option to deploy it either on-premises or through the cloud. Because employees can access information from anywhere, cloud-based software helps businesses be more agile and better supports remote work, but some businesses may be compelled to deploy software on-premises due to regulatory requirements.

Automated Backups & Version Control

Organizations must have data backups if they want to prevent losing important data in the event of a natural disaster or cyberattack. Regular, automated backups should be a feature of IT software services so that businesses don’t have to remember to back up their data. If a file is accidentally changed, version control also enables users to go back to a previous version of the same file.


There should be customization options since different businesses will have different needs for their IT software services. Organizations can more easily get what they require from the software with customization, regardless of the feature types offered, the number of licenses, or the design of the dashboard.


To pull the required data and enable process automation, IT software services should integrate with a wide range of other tools present in an organization’s ecosystem. The best option is native integration, but API connections also work as long as the company has someone to configure them properly.

Market Trends Affecting IT Software

Modern IT departments have to choose between adapting to these new, unpredictable variables or staying in the dark. In the haste to enable remote work, the COVID-19 pandemic accelerated many digital transformation projects and created new difficulties.

IT software
Figure 2: Market Trends Affecting IT Software

Shadow IT

Business networks typically have three times as many active applications as the IT department is aware of. A homemade spreadsheet for business information, a file storage website, or an email service are a few examples. Shadow IT represents both a failure of the established IT environment to meet end-to-end needs and a threat because it is not governed by the same security measures as approved solutions.

Cloud Infrastructure

Many companies now host their IT environment through an IaaS (Infrastructure-as-a-Service) provider like Amazon Web Services, Microsoft Azure, or Rackspace rather than developing on their internal servers. This aids in lowering maintenance and overhead costs, but a multi-tenant environment adds complexity, calls for more security, and increases the need for access control.

Many businesses hastened their cloud migrations to permit remote work earlier than they had planned. They could probably optimize their setup for better results because their connections might not be as secure as they should be.

Democratization of Technology

Instead of reprimanding employees and lines of business (LOBs), many IT managers have chosen to assume a new role as a technology broker, which some have referred to as “IT-as-a-Service” or ITaaS, as they increasingly find their solutions on an as-needed basis. According to this strategy, IT is in charge of meeting the LOBs’ technology requirements by vetting and assembling outside providers, frequently at their request. Compared to the conventional framework, where CIOs impose solutions from the top down, this is in stark contrast.

Big Data

43 percent of IT decision-makers are concerned that their current IT infrastructure won’t be adequate to meet their data needs in the future. How much more so for small and middle-market businesses? Software for data analytics can be very complicated, requiring an understanding of governance and mining techniques as well as the ability to integrate third-party platforms with various data sources. Many businesses are delegating their big data responsibilities to the IT department, so to generate useful business intelligence, IT professionals must comprehend how the moving parts of their infrastructure interact.

Software Development Processes

Software development is a fascinating but highly complicated process that typically involves many steps. Every step must be carefully considered because it will determine whether a project is successful. Here, we’ll walk you through each of Savvycom’s 7 software development processes:

Software Development Processes
Figure 3: Software Development Processes

Analysis and Planning

Stakeholders, end users, and the project team frequently come together during the initial phase to brainstorm and discuss the requirements in detail. The project team must then specify which programming languages will be used and how future software will be designed. Several of the most important aspects of this first step are listed below:

  • Alignment: How does this project fit into the overall mission and objectives of your business?
  • Resource availability and allocation: Do you have the personnel and resources required to handle this?
  • Project scheduling: How does this project fit into the objectives and other tasks of your company?
  • Cost estimation: What is the expected price?


The following step is to comprehend the project’s technical specifications. Every component of the software, whether it be an app, a redesigned website, or simply a new feature, must address customer issues.

Ask inquiries about this project as you move past the planning stage and continue to complete the statement of work, like:

  • What issue is this a solution to?
  • Who will utilize it and why?
  • What kind of data input and output is required?
  • Do you anticipate using APIs or other tools for integration?
  • How will you handle privacy and security?

Your development team can begin to identify technical requirements, and testing terms, and choose a technology stack once you have finished talking with the outsourcing team or once you have received the answers to these questions. If you’re using an Agile software development process, this is also the time to start sprint planning or divide big tasks into smaller, more manageable tasks.

Designing and Prototyping

The specifications are in place, so it’s time to start designing the software’s appearance and functionality. The initial focus should be on functionality and flow.

Depending on the software development process you’re using, this step might entail making basic wireframes to illustrate how software interactions will function or more elaborate prototypes to test with users. To quickly get a feature or idea in front of your users, you might instead decide you need more user feedback and conduct a design sprint.

Software Development & Implementation

Computer programmers write program code in the appropriate programming language during this phase, which is also referred to as “Programming” or “Coding.” Then, programmers run tests to find errors and fix them until they are eliminated. To ensure the progress of your project, you should now try to stay in touch with the development team as much as you can.


Before deployment, the software should be sent to the testing team after it has been fully coded so that they can use it and provide feedback. Even though they should check for errors, programmers sometimes fail to notice problems. Debugging the software to ensure optimal performance will therefore be done by the testing team using a variety of test cases.


Now that everything has been completed, it’s time to release your software to all of your users. Pushing your code into production is what we’re referring to in this conversation. A successful project is almost certainly ensured by a clever deployment strategy and a flawless end product.

Operation and Maintenance

Once your software is released, the software development process doesn’t end. After all, it is a “Software Development Lifecycle.” In the case of post-launch, the end of one phase only signals the start of another.

Customer needs and requirements are constantly changing. Additionally, as users start to use your software, they’ll undoubtedly discover bugs, ask for new features to be included, and demand expanded or alternative functionality. Not to mention routine software maintenance and upkeep to guarantee uptime and customer satisfaction.

finally, following software installation on clients’ computers or other devices. Periodic maintenance will be performed by the programmers to ensure that programs function properly and keep up with other apps that are used in the same way over time.

What are the pros and cons Pros and Cons when you outsource business functions?

Yes, having an in-house IT department or choosing to outsource IT service both have different pros and cons. As a leader, you must have to know which type of IT services fit your company, as well as your business functions.

Pros when choosing to outsource IT software services:

  • Reduced costs – In many circumstances, IT outsourcing is a cost-effective solution that offsets a variety of costs within a company. It can assist organizations in saving money on items such as labor and equipment, as well as day-to-day HR operations and associated overheads.
  • Increased productivity: By outsourcing certain IT operations, organizations may free up time to focus on other duties, effectively increasing workplace productivity. Managing day-to-day IT duties may be a major drain on a company’s time and productivity, so outsourcing such jobs can be quite advantageous.
What are the pros and cons Pros and Cons when you outsource business functions?
Figure 4. Outsourcing can help your companies focus on the more important task
  • Flexibility and scale – Business uncertainty makes it difficult for startups and SMEs to commit to permanent hires. IT outsourcing provides a flexible option to scale up a workforce without committing to a permanent one. In the same breath, this type of adaptable arrangement can allow enterprises to easily downsize their operations if things start to go wrong, without the need for reputation-damaging layoffs and dismissals.
  • Expertise and insight – One of the most significant benefits of outsourcing IT is the amount of expertise that firms can access by seeking outside assistance. Specialist IT contractors with years of experience can be hired to handle day-to-day IT management, enhancing a company’s functionality and setting the groundwork for future growth.
  • Having access to cutting-edge infrastructure and processes – Similarly, IT outsourcing allows firms to seek assistance from contractors that specialize in a certain niche, or to access modern technology and infrastructure that is much above their budget or internal requirements.


  • Quality and control loss: In some cases, IT software services outsourcing can result in a decrease in the quality of specific IT operations, as well as less influence over the decision-making process. Businesses must understand the type of outsourcing they are engaging in and put out any regulations or standards they have before committing to the process to avoid issues later on. Always confirm that the organization to whom you are outsourcing adheres to the criteria that you require. Inquire about their current certificates and be certain they are accredited by a reliable source.
  • Language difficulties: In a similar vein, when working with an overseas software outsourcing company, it is important to consider any language hurdles, cultural differences, or time zone limits that may affect your connection. Such small details can significantly impact the quality of work and productivity, so thoroughly research any potential collaborators. Luckily, when working with Wiicamp, this will not happen.
  • Slow turnarounds: Depending on the nature of the partnership and the work being outsourced, firms may encounter a slow turnaround, especially if the third-party organization operates in a different time zone. Before outsourcing to an offshore company, thoroughly consider the deadlines and the consequences of late work.

How to choose the suitable IT outsourcing provider

So, if you’ve decided that outsourcing IT services is the best fit for your company, let’s find out how you can choose a best-fit IT outsourcing company:

  • Technical ability: Conduct thorough research on prospective partners, reading reviews and case studies to assess their technical skills and knowledge. Request a demo of their services to examine their technical capabilities and experience, or include an initial trial period in the contract you’ve outlined to allow for an assessment period.
  • Reliability and company future development: You need to know that any firm with which you are partnering is in good condition. They are not on the verge of experiencing internal troubles, which could impact the operations of your own company. Learn everything you can about the organization and seek a direct face-to-face encounter, preferably at their premises, to truly assess them.
  • Communication: Once again, research to see how well the organization communicates, and request a timetable for when you may expect updates.
How to choose the suitable IT outsourcing provider
Figure 5. Communication is a key to success


Choosing to outsource IT services is the way many startups and small companies today can develop and focus on their main core value. And if your company is struggling to find media software development in Ho Chi Minh City, Wiicamp might be the answer for you.

Sources: Internet